These Terms of Service (“Terms”) constitute a legally binding agreement between you (or, if you are acting on behalf of an organisation, that organisation) and Protolap (“we,” “our,” or “us”) governing your use of the Protolap platform and services available at protolap.com.
By registering for an account, accessing the platform, or sending data to our ingest API, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
Protolap is a B2B SaaS platform that allows product teams to log, monitor, and analyse AI API calls made by their applications. The platform provides:
We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.
To use Protolap you must create an account. You agree to:
You may not share your account credentials with third parties or create accounts using automated means. Each workspace represents one organisation; you may not use a single account on behalf of multiple unrelated organisations without our written consent.
You agree not to use Protolap to:
We reserve the right to suspend or terminate accounts that violate these rules, with or without prior notice, depending on the severity of the violation.
You retain ownership of all data you send to Protolap (“Customer Data”). By using the service, you grant us a limited licence to store, process, and display your Customer Data solely to provide the service to you.
You are responsible for ensuring you have the right to send any data to our platform, including that end-user data you log (e.g., app_user_id) is collected and processed in accordance with your own privacy policy and applicable law.
We process Customer Data as a data processor on your behalf. Please refer to our Privacy Policy for full details on how we handle data.
Protolap may offer paid plans. Where applicable:
Free plan usage is subject to the limits published on our pricing page. We may modify or discontinue free tier offerings at any time.
The Protolap platform, including its software, design, trademarks, and documentation, is owned by Protolap and protected by intellectual property laws. Nothing in these Terms transfers any ownership rights to you.
We grant you a limited, non-exclusive, non-transferable licence to access and use the platform solely for your internal business purposes in accordance with these Terms.
Feedback, suggestions, or ideas you provide about the service may be used by us without restriction or compensation to you.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the service will be uninterrupted, error-free, or free of harmful components. Cost estimates displayed in the dashboard are approximate and should not be relied upon as exact billing figures from AI providers.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROTOLAP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO PROTOLAP IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).
You may close your account at any time by contacting us. We may suspend or terminate your account at our discretion if you breach these Terms, engage in fraudulent activity, or for any other legitimate business reason, with reasonable notice where practicable.
Upon termination, your access to the service will cease. We will retain your data for 30 days after termination to allow for export requests, after which it will be permanently deleted in accordance with our Privacy Policy.
These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these Terms or your use of the service shall be resolved through good-faith negotiation in the first instance. If resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the competent courts.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
If you have questions about these Terms, please contact us:
Also see our Privacy Policy.